We are pleased to announce the next talk in our @IndeedEng speaker series:

@IndeedEng: Quantifying Empathy with Service Level Objectives

Wednesday, August 08, 2018 at 6:30pm (RSVP)

On August 8 at 6:30pm, Indeed will host a tech talk on site reliability engineering (SRE) and creating good service level objectives (SLOs) for your products.

Ketan Gangatirkar, VP of Engineering for Indeed’s Job Seeker products, will discuss “Quantifying Empathy through Service Level Objectives.”

Good SLOs mirror your users’ and business needs. When your users hurt, you want to know it. By feeling your users’ pain, you can discover the levels of service that hit the sweet spot of reliability, product success, and operability. It’s empathy, but measured and quantified.

Attendees will leave this tech talk with:

  • Step-by-step guidance to finding, collecting, and understanding the inputs that inform good SLOs
  • An introduction to the different classes of SLOs and when to use them, including real-world examples
  • Practical advice to measure, validate, and improve the reliability of your products

This talk is aimed at helping site reliability engineers, product managers, tech leads, and managers set better service level objects for their products. You’ll gain insights and knowledge if you’re in one of these roles — or aspire to be. And you’ll leave with concrete examples of how SLOs built with empathy can improve the quality of your products.

This talk was originally presented at SRECon Asia / Australia 2018

Doors at 6:30, talk begins at 7

Food and drinks provided!

We’ll see you there!

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