How I Broke This: The One Where Ketan Takes Down Indeed.com
This talk was held on Wednesday, August 21, 2019
Outages happen. Products break. Every time a failure occurs, it’s an opportunity to learn and improve. Web-based products are incredibly complex. By understanding and managing their complexity, carefully investigating incidents, and improving responses, we can build more reliable products and more resilient systems.
During his ten years in various roles at Indeed, Ketan Gangatirkar, VP of engineering, has wreaked havoc on the company’s site. In his talk, he showcases creative problem-solving that resulted in unintended and negative consequences. He shares the specific lessons learned from each of these adventures. Ketan’s experiences all support the abiding principle that incidents occurring in very complex systems seldom share a single root cause.
Speaker
Ketan Gangatirkar has helped millions of people get jobs. He has broken Indeed's site in dozens of different and creative ways over the years and has finally learned what not to do. For a time, he was responsible for the site reliability engineering organization at Indeed. He helped the company evolve from centralized operations to a faster, more independent, and more scalable model, so that people like Ketan can't break the site anymore.