This talk was held on Wednesday, August 21, 2019
Outages happen. Products break. Every time a failure occurs, it’s an opportunity to learn and improve. Web-based products are incredibly complex. By understanding and managing their complexity, carefully investigating incidents, and improving responses, we can build more reliable products and more resilient systems.
During his ten years in various roles at Indeed, Ketan Gangatirkar, VP of engineering, has wreaked havoc on the company’s site. In his talk, he showcases creative problem-solving that resulted in unintended and negative consequences. He shares the specific lessons learned from each of these adventures. Ketan’s experiences all support the abiding principle that incidents occurring in very complex systems seldom share a single root cause.