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Quantifying Empathy with Service Level Objectives

This talk was held on Wednesday, August 08, 2018 at 6:30pm

On August 8 at 6:30pm, Indeed hosted a tech talk on site reliability engineering (SRE) and creating good service level objectives (SLOs) for your products.

Ketan Gangatirkar, VP of Engineering for Indeed’s Job Seeker products, discussed “Quantifying Empathy through Service Level Objectives.”

Good SLOs mirror your users’ and business needs. When your users hurt, you want to know it. By feeling your users’ pain, you can discover the levels of service that hit the sweet spot of reliability, product success, and operability. It’s empathy, but measured and quantified.

Attendees left this tech talk with:

  • Step-by-step guidance to finding, collecting, and understanding the inputs that inform good SLOs
  • An introduction to the different classes of SLOs and when to use them, including real-world examples
  • Practical advice to measure, validate, and improve the reliability of your products

This talk was aimed at helping site reliability engineers, product managers, tech leads, and managers set better service level objects for their products. The goal was to share insight and knowledge if you’re in one of these roles — or aspire to be. And to leave with concrete examples of how SLOs built with empathy can improve the quality of your products.

This talk was originally presented at SRECon Asia / Australia 2018