All posts from: March 2021

Shifting Modes: Creating a Program to Support Sustained Resilience

Originally published on InfoQ. Imagine for a moment that you work at a company that continuously ships customer-facing software. Say that your organization has managed to do the impossible and stopped having any serious incidents — you’ve achieved 100% reliability. Your product is successful. It’s fast, useful, usable, and reliable. Adoption increases, users desire new features, and […]

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